Kling and Schulz on Airline Security
The security process needs several things it is lacking. It needs continuous adaptation, with a strong focus on satisfying customers and improving results. It needs to find new and better methods of meeting the demands of customers who value safety as well as speed and efficiency. It needs to function in a dynamic environment, disciplined by rigorous competitive pressure.
In short, it needs the market.
Government fails. Use Markets. Our piece highlights the issue of what Douglass North calls “adaptive efficiency,” which is a key concept in our book.